# Support

> How to get help with Habit Observer — contact, common questions and data handling.

Canonical: https://habit.observer/support/
Last updated: 21 September 2026

Habit Observer is made by [OxiSoft](https://oxisoft.io), a small studio in
Poland. Mail reaches a person, not a ticket queue.

**Email:** [info@oxisoft.io](mailto:info@oxisoft.io)

Please include your device model and Android or iOS version — and, if the app
misbehaved, what you tapped just before it happened.

## Common questions

### I bought PRO and it is not showing
Open the PRO page (tap the **FREE** badge on the home screen, or try to add a
fourth habit) and choose **Restore purchase**. The unlock is tied to the store
account that paid for it, so make sure you are signed in with the same Google
or Apple account.

### I changed phone — how do I move my habits?
You cannot, and this is the honest trade-off of the design: Habit Observer has
no account and no cloud, so there is no copy of your data anywhere but the
device it was created on. A new phone starts with an empty hive.

### I lost my data after reinstalling
The habit database lives in the app's private storage and is removed with the
app, exactly as the store's data-safety label says. There is no backup on our
side to restore from, because we never receive your data.

### Can I have more than seven habits?
No. Seven is a deliberate limit — the honeycomb is meant to stay readable at a
glance, and seven habits kept beat thirty abandoned.

### How do I delete everything?
**Settings → Delete statistics** or **Delete all data**. It is immediate and
final.

## Privacy

The app collects nothing. The full policy is on the
[privacy page](https://habit.observer/privacy/).